Town and Parish Council Communication Survey

In 2018, East Riding of Yorkshire Council convened a panel to review how it communicates with town and parish councils. The review involved six ward councillors and included a survey of all town and parish councils. The panel considered the survey findings alongside feedback from councillors, clerks and other stakeholders, publishing its final report in 2019.

Since then, the Council has continued to monitor progress against the panel’s 11 recommendations, one of which was the establishment of a Town and Parish Council Charter. As part of this ongoing work, a further survey was conducted in 2024 to understand whether communication with town and parish councils had improved and to identify priority areas for development.

From the 2024 survey the Scrutiny Committee recommended the Parish Open Door continued gathering of feedback on communication through regular reporting within the Parish Open Door service.

To support this work, the Council is now undertaking a new survey to build on the views gathered in 2024. The aim is to understand what progress has been made since the last survey and to identify any areas where further improvement is needed. It would also be useful to get feedback on the Charter whilst we are looking to revisit the document.

We kindly request at least one completed survey per town or parish council.

If you could please submit all responses by 31st July 2026

This survey can be made available in other languages or formats if required. To request another format, please contact us at:

Joe Sugden
Civic and committee officer 
Email: ParishOpenDoor@eastriding.gov.uk
 

 

The information you provide in this consultation will be kept confidential by East Riding of Yorkshire Council in accordance with the Data Protection Act 2018.

To see the privacy notice related to consultation please see the consultation privacy notice.

The data will be kept securely by the East Riding of Yorkshire Council's consultation team. It may be used for informing decisions and for statistical purposes by the East Riding of Yorkshire Council.

The Council uses SmartSurvey's software to create and administer the majority of its surveys. All survey responses are managed through SmartSurvey sub-processors, where data is stored securely by robust security features. Details of SmartSurvey’s own privacy policy can be found on their website:  https://www.smartsurvey.co.uk/privacy-policy

Complaints Procedure
We are looking at your satisfaction with the service received. If you have a specific complaint about the service or recent contact with the service, please use our complaints process on the following webpage https://www.eastriding.gov.uk/council/contact-the-council/feedback-complaints-and-compliments/ for any general feedback, please continue with the survey. 

Please note if the service recognises your feedback as a complaint this will be logged and responded to as a separate matter, under the corporate complaint and feedback policy.