Introduction
We want to hear your views on the future of children’s centre services in the East Riding.

Across the country, Children’s Centres are developing into Best Start Family Hubs under the government’s Best Start in Life and Healthy Child programmes. This builds on the work Children’s Centres already do, with a stronger focus on joined up services that make it easier for families to access the right help at the right time. These Hubs will bring support for babies, children and families together in one place from health and early years support to parenting advice and help when families need it most.

In the East Riding, Family Hubs and Children’s Centre services are currently delivered from 16 dedicated Family Hubs / Children's Centre buildings. These vary in size, condition and how they are used, which can affect how services are provided. We’re reviewing how our current buildings are used, and how services should be delivered in the future. Your feedback will help shape these plans.

We’re keen to listen to your views. Please can you answer the following questions to help us make the best decisions for children, families and communities in the East Riding. This should take you around 5 minutes to complete.

Further Information
This survey can be made available in other languages or formats if required. To request another format, please contact us at: WestFamilyHubs@eastriding.gov.uk
Data Protection
The information you provide in this consultation will be anonymous and kept confidential by East Riding of Yorkshire Council in accordance with the Data Protection Act 2018.

Personal information may be sometimes collected in order to make contact or respond to recipients, in such a case you will be asked to provide your personal information and its intended purpose will be stated.

The data will be kept securely by the East Riding of Yorkshire Council's consultation team. It may be used for informing decisions and for statistical purposes by the East Riding of Yorkshire Council. To see the privacy notice related to consultation please see the consultation privacy notice.

The Council uses SmartSurvey's software to create and administer the majority of its surveys. All survey responses are managed through SmartSurvey sub-processors, where data is stored securely by robust security features. Details of SmartSurvey’s own privacy policy can be found on their website:  https://www.smartsurvey.co.uk/privacy-policy

Complaints Procedure
We are looking at your satisfaction with the service received. If you have a specific complaint about the service or recent contact with the service, please use our complaints process on the following webpage https://www.eastriding.gov.uk/council/contact-the-council/feedback-complaints-and-compliments/ for any general feedback, please continue with the survey. 

Please note if the service recognises your feedback as a complaint this will be logged and responded to as a separate matter, under the corporate complaint and feedback policy.